Conflict in the Workplace: Managing Relationships, Interactions and Conflicts

The TrainHR webinar is approved by HRCI and SHRM Recertification Provider

Overview: 31% of employees polled by a web site and DDI said they spent more than 20% of their time complaining about their bosses or listening to others complain about them. “Difficult People” by John Hoover. Expert communication skills and self-awareness could reduce this wasted time to almost 0. Ten strategies that are largely unknown will begin the process of mastery of communication.
Here, in this program these strategies are directed to solving conflicts. However, once the student becomes proficient in their use, these strategies will also lead to improved options in behaviors in many situations. Understanding oneself, understanding others and the effect our actions have on others are by-products of this set of thinking skills.

Why should you Attend: Human resources is often the department that is expected to mitigate or totally resolve the negativity. How???? When two parties are already angry, how can one person from the outside resolve the anger, create a win-win, and count on both angry parties to “live happily ever after”? 10 Strategies will be presented to accomplish this answer. The strategies are collected from Gestalt Psychology, Linguistics and Right Brain insights recently discovered. Similar strategies have been taught in classes at IBM, Chase Bank, Dell, Sprint, and over 100 corporations in 15 countries around the world. Bad or good relationships among employees affect the bottom line of all businesses.

The strategies taught in this one hour presentation can be applied to any mis-communication in the business world. Rapport skills are absolutely necessary for the presenter of the strategies in order for them to be accepted and to work. Rapport insights and awareness skills will be presented first then the negativity antidotes can be addressed. “Influencing with Integrity” rests on perceptual abilities, command of language, focused outcomes, flexibility, and congruence. The non-verbal’s matter as much or more than the verbal’s when resolving conflicts. Here are 10 strategies to start your career as a peacemaker and productivity expert. People work together much better and productivity reflects this when conflicts have been successfully resolved.

Areas Covered in the Session:

The best four words to get the ball rolling
VAK
Better than goal-setting
Take Turns
Stay Alert for Loss of Rapport
“You are right”
Change sides
Verbally change sides
Recap
Next Steps

Who Will Benefit:

CEO’s
Managers
Directors
Supervisors
Leaders
Sales people
Negotiators

Instructor:
Dr. Genie Z. Laborde, Ph. D., Internationally recognized seminar leader and author with 31 years experience in her field, is also the Founder of International Dialogue Education Associates, inc. Dr. Laborde designs her programs, produces her videos to complement the trainings, and certifies her trainers to conduct the programs. She and her trainers have taught over 50,000 students in 15 countries around the world. Her book, “Influencing with Integrity” has sold more than 151,000 copies in 6 languages. The skills in her seminars are collected from Gestalt psychology, Linguistics, Cybernetics, and new Right Brain insights. Her book of research, “Toot Your Own Horn”, is a collection of 26 studies, indicating the effectiveness of these skills in the work-place. I.D.E.A.’s client list includes IBM, Chase Bank, Dow Jones, Sprint, Dell, HP, Intel, the United Nations, Stanford University, and 100 other major corporations and institutions.